CPSC campaign 23065
Hazard
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
Remedy
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
The text above is quoted verbatim from the CPSC record. Confirm the affected units and the remedy with the manufacturer or CPSC. Recall data may be incomplete, delayed, or superseded.