CPSC campaign 21177
Hazard
The lockset can fail to open, posing an entrapment hazard and inability to vacate a location in an emergency.
Remedy
Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.
The text above is quoted verbatim from the CPSC record. Confirm the affected units and the remedy with the manufacturer or CPSC. Recall data may be incomplete, delayed, or superseded.