CPSC recall 18077 — HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

CPSC · 18077 · published 2018-01-04

CPSC campaign 18077

Hazard

The lithium-ion batteries can overheat, posing fire and burn hazards

Remedy

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

The text above is quoted verbatim from the CPSC record. Confirm the affected units and the remedy with the manufacturer or CPSC. Recall data may be incomplete, delayed, or superseded.

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Affected products

Lithium-ion batteries for HP notebook computers and mobile workstations