Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls

Hazard

A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.

Remedy

Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.